Abstract:
The main purpose of this study was to investigate the effect of motivational packages on worker
performance using the case of Tanathi Water Services Board. The survey research design was
used for the study which was intended to get responses on what the employees of Tanathi Water
Services Board felt on whether various motivational packages (such as promotion, work
environment and rewards) earlier on introduced by the Board, affected their performance. In this
light the study was set to identify the most ranked factors among the three motivational factors.
The research instruments used in data collection were observation, interviews and
questionnaires. Answers from the interview schedule, questionnaires and observations were
checked and edited, all responses were classified and coded and finally the responses were
tallied. The results of the study were presented in tables, charts and graphs whereby both
qualitative and quantitative methods of data analysis were used for the study.
The study revealed that, management can make use of different strategies and policies to
motivate employees in the working place. Employees are interested in promotion, good working
environment and provision of rewards as motivating elements sufficient to push employees of
the TAWSB to give out their best. The study also revealed that the core duty of the TAWSB is
normally carried out by clericals who are more than the supervisors and as such motivational
packages should be geared towards the clerical workers to ensure that they delight the
customers. Promotion has been a worry to most staff; measures should be put in place by
management to ensure that there is continuity in the promotion of staff to avoid low
productivity. The study revealed that if management withdrew motivational packages it will have serious repercussions on employees’ performance. The conduciveness of the office
environment has first time impression on the customers and the welfare of the employees.
Management can closely adopt the ideas in theories such as Equity, Macllend Theory, Abraham
Maslow and Hertzberg Two Factors to ensure employees achieve work targets.
