Abstract:
Service delivery process has not been an easy undertaking since it has been faced by
numerous factors some emanating from outside the external environment others from
within the organization. This research project was therefore an attempt to discuss the
internal organizational factors on the service delivery in Kenya police service as an
organization with police commands within Kitui County being the area of survey. This
project assessed organizational culture, leadership, resources and organizational structure
as the main internal factors that affect service delivery in the Kenya police service in
Kitui County. It also presented descriptive research design, how to generate
questionnaires and data analysis. The study adopted a descriptive survey research design
that aimed at analyzing the service delivery in the Kenya police service Kitui County.
The target population was police officers working in police commands within Kitui
County who are about 460 from which a sample of 138 officers was used to obtain
information. The researcher adopted stratified random sampling technique which enabled
sufficient representation of officers across all ranks in the service. The main method of
data collection was through the use of questionnaires both structured and unstructured
and interview guide which are appropriate and effective to use by the researcher. Data
analysis was done through the use of SPSS version 22. Presentation was done through the
use of tables, pie charts, and bar graphs. Descriptive statistics enabled the researcher
present the data in a meaningful manner while inferential statistic used a random sample
data taken from a population. The results of this study was important to policy makers,
supervisors, team leaders and managers of the police service, fellow researchers among
other beneficiaries especially in the field of reforms in the National police service and
management in general to enhance and better the employees' performance in the future
