Internal factors influencing service delivery within the Kenya police service in Kitui County 

Abstract

Service delivery process has not been an easy undertaking since it has been faced by numerous factors some emanating from outside the external environment others from within the organization. This research project was therefore an attempt to discuss the internal organizational factors on the service delivery in Kenya police service as an organization with police commands within Kitui County being the area of survey. This project assessed organizational culture, leadership, resources and organizational structure as the main internal factors that affect service delivery in the Kenya police service in Kitui County. It also presented descriptive research design, how to generate questionnaires and data analysis. The study adopted a descriptive survey research design that aimed at analyzing the service delivery in the Kenya police service Kitui County. The target population was police officers working in police commands within Kitui County who are about 460 from which a sample of 138 officers was used to obtain information. The researcher adopted stratified random sampling technique which enabled sufficient representation of officers across all ranks in the service. The main method of data collection was through the use of questionnaires both structured and unstructured and interview guide which are appropriate and effective to use by the researcher. Data analysis was done through the use of SPSS version 22. Presentation was done through the use of tables, pie charts, and bar graphs. Descriptive statistics enabled the researcher present the data in a meaningful manner while inferential statistic used a random sample data taken from a population. The results of this study was important to policy makers, supervisors, team leaders and managers of the police service, fellow researchers among other beneficiaries especially in the field of reforms in the National police service and management in general to enhance and better the employees' performance in the future