Employee retention is one of the global challenges facing organizations in both public and private sector. It has emerged to be a major strategic decision by organizations in both developing and developed countries. The ...

The world is changing: the evidence is all around us. Markets are growing and becoming more competitive and dynamic. The systems and methods that once served to hold organizations together are now more likely to inhibit ...

The purpose of this study was to establish internal factors affecting customer satisfaction of commercial banks in Kitui town, Kitui County. This was achieved by analyzing the following five specific objectives: T o determine ...