Abstract:
In order to continue attracting and retaining high
-
class intellectual power and hence guarantee quality
service delivery, public univer
sity management will need to change and adjust in line with increasing
local democratisation and globalisation pressures. Scenarios that depict participatory decision
-
making
and respect of divergent viewpoints will have to characterize the relationships am
ong all stakeholders
in the routine operations of universities. The purpose of this study was to assess the Corporate
Management Practices in Public Universities in Kenya from the academic staff’s perspective. A likert
-
scale approach based on 19 selected i
tems in total quality management (TQM) was used for data
collection from a random sample of 45 academic staff drawn from public Universities from August to
September 2011. Findings show that university academic staff are generally marginalised when it
come
s to decision
-
making even on issues that directly affect them. Subtle top
-
down management
approach is still rife and impacts negatively on service delivery. Deliberate efforts are needed to adopt a
people
-
centred management system built on the tenets of mu
tual trust, respect and intellectual cum
professional symbiosis in pursuit of sustainable quality assurance.
